Frequently Asked Questions
How can I contact Casalily
You can reach out to us by email on contact us page. We will get back to you within maximum 24 hours.
Where do you ship from?
We are based in UAE and deliver here only. If you are outside the country and would like our product shipped to you, you can reach out to us.
Can I change or cancel my order?
All orders can be cancelled within 20 mins of placing an order.
What payment methods do you accept?
We accept visa and mastercard and working on adding new payment method to facilitate your purchase.
When will my order be processed?
Orders are usually processed on the same day.
How long will it take to receive my order?
We offer next day delivery for orders placed before 10 pm.
How do I return an item?
To return an order, please reach out to us by email and provide a reason for the return. We will accommodate your request accordingly. You can find out email on contact us page and we will be happy to assist you with the return process. Thank you for choosing our company for your purchase
When will I receive my refund?
If you have initiated and been approved for a return, you can expect to receive your refund within 2 to 5 working days. Our team will process the refund as soon as possible and you will receive an email notification once it has been issued. If you have any questions or concerns, please feel free to reach out to us by email and we will accommodate accordingly.