Contact information

Contact our team

If you have any questions or concerns about our products, website, or order, please find our contact details on our Contact Us page. We strive to respond to all inquiries within 24 hours.

Support hours

Our customer service team is available Monday to Friday, 9am to 5 pm. If you contact us outside of these hours, we will respond as soon as possible.

We are currently available for support by email. 

What to include

When contacting us, please provide as much information as possible, including your order number, name, and email address. This will help us assist you more efficiently.

Your privacy

We take your privacy seriously. Please review our privacy policy for more information on how we collect, use, and protect your personal information.

Complaints and disputes

If you have a complaint or dispute, please contact us first so that we can try to resolve it. If we are unable to resolve the issue, you may have the right to escalate the matter to the relevant authorities.

Thank you for choosing our Casalily. We value your business and are committed to providing you with a positive shopping experience.

Thank you for visiting our website. We hope you have a great day!